Campus Loan Servicer: ECSI Faq’s

Campus Loan Servicer: ECSI Faq’s

The University of Ca has engaged the solutions of Heartland ECSI, Inc. (ECSI) to replace Conduent formerly ACS Education Services (ACS) as the servicer for several for the University’s campus-based figuratively speaking effective August 2017. This will be a system-wide change impacting all University of Ca campuses.

Starting in August 2017, ECSI will assume obligation for servicing the University’s campus-based figuratively speaking including, however limited by, giving education loan payment statements, processing education loan re payments, forbearance, deferment, and cancellation request kinds, and providing high quality customer solution to the education loan borrowers.

The University acknowledges that due to the change to ECSI, you will have different modifications affecting our borrowers and a time period of interruption in solutions. But, we have been making every work to help make the change a smooth one, with because service that is little as you are able to, after the guiding concept to do our best to deal with borrower requires. For the reason that character, we have been supplying the following information about the change as well as the modifications cashland corporate which can be being implemented.

Transition Dates

The effective date for the University’s brand new solution contract with ECSI is August 1, 2017. The date that is last of University’s education loan solutions agreement with Conduent/ACS is July 31, 2017. The procedure for transitioning all education loan account information from Conduent/ACS to ECSI will commence on August 1, 2017 and it is likely to be finished by Mid-August, 2017. Please observe that during the servicer that is new, Conduent/ACS staff, ECSI staff and UC north park staff will not have access to look at any loan information or process deals, nor are you able to get into loan account information on-line. Upon conclusion associated with change, ECSI will straight away start processing all outstanding repayments and deals, and soon once you will get directions from ECSI for accessing your account.

Usage of your University of Ca education loan username and passwords through the Conduent/ACS on the web system or through the Conduent/ACS debtor call center will end after July 31, 2017. Processing of online electronic payments and other deals by Conduent/ACS debtor solutions staff may also stop after July 31, 2017.

The prospective date for ECSI staff in order to deliver borrower that is complete and account information around Mid-August, 2017. Please remember that until then, neither ECSI nor UC north park staff has access to look at your education loan username and passwords or perhaps in a position to process any deals, such as for example re payments and requests for deferment, forbearance or cancellation. After the change to ECSI is complete, you can access your account through ECSl’s site, for which you should be able to see your bank account information, make one-time or recurring ACH re payments, access cancellation and deferment kinds, or access an ECSI consumer service representative via real time talk. You shall be in a position to contact ECSI customer support directly by phone.

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